Helpdesk Automation
In business enterprises, helpdesk technology assists IT users in solving problems. In small and m ... Read More
1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Help Desk Outsourcing Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Outsourced Level 1 and Level 2 Support Services 1.2.3 Outsourced Technical Helpdesk Support Services 1.3 Market by Application 1.3.1 Global Help Desk Outsourcing Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Large Enterprises 1.3.3 Small and Medium Enterprises 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Help Desk Outsourcing Market Perspective (2016-2027) 2.2 Help Desk Outsourcing Growth Trends by Regions 2.2.1 Help Desk Outsourcing Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Help Desk Outsourcing Historic Market Share by Regions (2016-2021) 2.2.3 Help Desk Outsourcing Forecasted Market Size by Regions (2022-2027) 2.3 Help Desk Outsourcing Industry Dynamic 2.3.1 Help Desk Outsourcing Market Trends 2.3.2 Help Desk Outsourcing Market Drivers 2.3.3 Help Desk Outsourcing Market Challenges 2.3.4 Help Desk Outsourcing Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Help Desk Outsourcing Players by Revenue 3.1.1 Global Top Help Desk Outsourcing Players by Revenue (2016-2021) 3.1.2 Global Help Desk Outsourcing Revenue Market Share by Players (2016-2021) 3.2 Global Help Desk Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Help Desk Outsourcing Revenue 3.4 Global Help Desk Outsourcing Market Concentration Ratio 3.4.1 Global Help Desk Outsourcing Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Help Desk Outsourcing Revenue in 2020 3.5 Help Desk Outsourcing Key Players Head office and Area Served 3.6 Key Players Help Desk Outsourcing Product Solution and Service 3.7 Date of Enter into Help Desk Outsourcing Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Help Desk Outsourcing Breakdown Data by Type 4.1 Global Help Desk Outsourcing Historic Market Size by Type (2016-2021) 4.2 Global Help Desk Outsourcing Forecasted Market Size by Type (2022-2027) 5 Help Desk Outsourcing Breakdown Data by Application 5.1 Global Help Desk Outsourcing Historic Market Size by Application (2016-2021) 5.2 Global Help Desk Outsourcing Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Help Desk Outsourcing Market Size (2016-2027) 6.2 North America Help Desk Outsourcing Market Size by Type 6.2.1 North America Help Desk Outsourcing Market Size by Type (2016-2021) 6.2.2 North America Help Desk Outsourcing Market Size by Type (2022-2027) 6.2.3 North America Help Desk Outsourcing Market Size by Type (2016-2027) 6.3 North America Help Desk Outsourcing Market Size by Application 6.3.1 North America Help Desk Outsourcing Market Size by Application (2016-2021) 6.3.2 North America Help Desk Outsourcing Market Size by Application (2022-2027) 6.3.3 North America Help Desk Outsourcing Market Size by Application (2016-2027) 6.4 North America Help Desk Outsourcing Market Size by Country 6.4.1 North America Help Desk Outsourcing Market Size by Country (2016-2021) 6.4.2 North America Help Desk Outsourcing Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Help Desk Outsourcing Market Size (2016-2027) 7.2 Europe Help Desk Outsourcing Market Size by Type 7.2.1 Europe Help Desk Outsourcing Market Size by Type (2016-2021) 7.2.2 Europe Help Desk Outsourcing Market Size by Type (2022-2027) 7.2.3 Europe Help Desk Outsourcing Market Size by Type (2016-2027) 7.3 Europe Help Desk Outsourcing Market Size by Application 7.3.1 Europe Help Desk Outsourcing Market Size by Application (2016-2021) 7.3.2 Europe Help Desk Outsourcing Market Size by Application (2022-2027) 7.3.3 Europe Help Desk Outsourcing Market Size by Application (2016-2027) 7.4 Europe Help Desk Outsourcing Market Size by Country 7.4.1 Europe Help Desk Outsourcing Market Size by Country (2016-2021) 7.4.2 Europe Help Desk Outsourcing Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Help Desk Outsourcing Market Size (2016-2027) 8.2 Asia-Pacific Help Desk Outsourcing Market Size by Type 8.2.1 Asia-Pacific Help Desk Outsourcing Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Help Desk Outsourcing Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Help Desk Outsourcing Market Size by Type (2016-2027) 8.3 Asia-Pacific Help Desk Outsourcing Market Size by Application 8.3.1 Asia-Pacific Help Desk Outsourcing Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Help Desk Outsourcing Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Help Desk Outsourcing Market Size by Application (2016-2027) 8.4 Asia-Pacific Help Desk Outsourcing Market Size by Region 8.4.1 Asia-Pacific Help Desk Outsourcing Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Help Desk Outsourcing Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Help Desk Outsourcing Market Size (2016-2027) 9.2 Latin America Help Desk Outsourcing Market Size by Type 9.2.1 Latin America Help Desk Outsourcing Market Size by Type (2016-2021) 9.2.2 Latin America Help Desk Outsourcing Market Size by Type (2022-2027) 9.2.3 Latin America Help Desk Outsourcing Market Size by Type (2016-2027) 9.3 Latin America Help Desk Outsourcing Market Size by Application 9.3.1 Latin America Help Desk Outsourcing Market Size by Application (2016-2021) 9.3.2 Latin America Help Desk Outsourcing Market Size by Application (2022-2027) 9.3.3 Latin America Help Desk Outsourcing Market Size by Application (2016-2027) 9.4 Latin America Help Desk Outsourcing Market Size by Country 9.4.1 Latin America Help Desk Outsourcing Market Size by Country (2016-2021) 9.4.2 Latin America Help Desk Outsourcing Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Help Desk Outsourcing Market Size (2016-2027) 10.2 Middle East & Africa Help Desk Outsourcing Market Size by Type 10.2.1 Middle East & Africa Help Desk Outsourcing Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Help Desk Outsourcing Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Help Desk Outsourcing Market Size by Type (2016-2027) 10.3 Middle East & Africa Help Desk Outsourcing Market Size by Application 10.3.1 Middle East & Africa Help Desk Outsourcing Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Help Desk Outsourcing Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Help Desk Outsourcing Market Size by Application (2016-2027) 10.4 Middle East & Africa Help Desk Outsourcing Market Size by Country 10.4.1 Middle East & Africa Help Desk Outsourcing Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Help Desk Outsourcing Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 CSC 11.1.1 CSC Company Details 11.1.2 CSC Business Overview 11.1.3 CSC Help Desk Outsourcing Introduction 11.1.4 CSC Revenue in Help Desk Outsourcing Business (2016-2021) 11.1.5 CSC Recent Development 11.2 HCL Technologies 11.2.1 HCL Technologies Company Details 11.2.2 HCL Technologies Business Overview 11.2.3 HCL Technologies Help Desk Outsourcing Introduction 11.2.4 HCL Technologies Revenue in Help Desk Outsourcing Business (2016-2021) 11.2.5 HCL Technologies Recent Development 11.3 HP Enterprise Services 11.3.1 HP Enterprise Services Company Details 11.3.2 HP Enterprise Services Business Overview 11.3.3 HP Enterprise Services Help Desk Outsourcing Introduction 11.3.4 HP Enterprise Services Revenue in Help Desk Outsourcing Business (2016-2021) 11.3.5 HP Enterprise Services Recent Development 11.4 IBM 11.4.1 IBM Company Details 11.4.2 IBM Business Overview 11.4.3 IBM Help Desk Outsourcing Introduction 11.4.4 IBM Revenue in Help Desk Outsourcing Business (2016-2021) 11.4.5 IBM Recent Development 11.5 Qcom Outsourcing 11.5.1 Qcom Outsourcing Company Details 11.5.2 Qcom Outsourcing Business Overview 11.5.3 Qcom Outsourcing Help Desk Outsourcing Introduction 11.5.4 Qcom Outsourcing Revenue in Help Desk Outsourcing Business (2016-2021) 11.5.5 Qcom Outsourcing Recent Development 11.6 Wipro 11.6.1 Wipro Company Details 11.6.2 Wipro Business Overview 11.6.3 Wipro Help Desk Outsourcing Introduction 11.6.4 Wipro Revenue in Help Desk Outsourcing Business (2016-2021) 11.6.5 Wipro Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details
List of Tables Table 1. Global Help Desk Outsourcing Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Outsourced Level 1 and Level 2 Support Services Table 3. Key Players of Outsourced Technical Helpdesk Support Services Table 4. Global Help Desk Outsourcing Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Help Desk Outsourcing Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Help Desk Outsourcing Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Help Desk Outsourcing Market Share by Regions (2016-2021) Table 8. Global Help Desk Outsourcing Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Help Desk Outsourcing Market Share by Regions (2022-2027) Table 10. Help Desk Outsourcing Market Trends Table 11. Help Desk Outsourcing Market Drivers Table 12. Help Desk Outsourcing Market Challenges Table 13. Help Desk Outsourcing Market Restraints Table 14. Global Help Desk Outsourcing Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Help Desk Outsourcing Market Share by Players (2016-2021) Table 16. Global Top Help Desk Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Help Desk Outsourcing as of 2020) Table 17. Ranking of Global Top Help Desk Outsourcing Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Help Desk Outsourcing Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Help Desk Outsourcing Product Solution and Service Table 21. Date of Enter into Help Desk Outsourcing Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Help Desk Outsourcing Market Size by Type (2016-2021) (US$ Million) Table 24. Global Help Desk Outsourcing Revenue Market Share by Type (2016-2021) Table 25. Global Help Desk Outsourcing Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Help Desk Outsourcing Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Help Desk Outsourcing Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Help Desk Outsourcing Revenue Market Share by Application (2016-2021) Table 29. Global Help Desk Outsourcing Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Help Desk Outsourcing Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Help Desk Outsourcing Market Size by Type (2016-2021) (US$ Million) Table 32. North America Help Desk Outsourcing Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Help Desk Outsourcing Market Size by Application (2016-2021) (US$ Million) Table 34. North America Help Desk Outsourcing Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Help Desk Outsourcing Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Help Desk Outsourcing Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Help Desk Outsourcing Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Help Desk Outsourcing Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Help Desk Outsourcing Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Help Desk Outsourcing Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Help Desk Outsourcing Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Help Desk Outsourcing Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Help Desk Outsourcing Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Help Desk Outsourcing Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Help Desk Outsourcing Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Help Desk Outsourcing Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Help Desk Outsourcing Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Help Desk Outsourcing Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Help Desk Outsourcing Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Help Desk Outsourcing Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Help Desk Outsourcing Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Help Desk Outsourcing Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Help Desk Outsourcing Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Help Desk Outsourcing Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Help Desk Outsourcing Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Help Desk Outsourcing Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Help Desk Outsourcing Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Help Desk Outsourcing Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Help Desk Outsourcing Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Help Desk Outsourcing Market Size by Country (2022-2027) & (US$ Million) Table 61. CSC Company Details Table 62. CSC Business Overview Table 63. CSC Help Desk Outsourcing Product Table 64. CSC Revenue in Help Desk Outsourcing Business (2016-2021) & (US$ Million) Table 65. CSC Recent Development Table 66. HCL Technologies Company Details Table 67. HCL Technologies Business Overview Table 68. HCL Technologies Help Desk Outsourcing Product Table 69. HCL Technologies Revenue in Help Desk Outsourcing Business (2016-2021) & (US$ Million) Table 70. HCL Technologies Recent Development Table 71. HP Enterprise Services Company Details Table 72. HP Enterprise Services Business Overview Table 73. HP Enterprise Services Help Desk Outsourcing Product Table 74. HP Enterprise Services Revenue in Help Desk Outsourcing Business (2016-2021) & (US$ Million) Table 75. HP Enterprise Services Recent Development Table 76. IBM Company Details Table 77. IBM Business Overview Table 78. IBM Help Desk Outsourcing Product Table 79. IBM Revenue in Help Desk Outsourcing Business (2016-2021) & (US$ Million) Table 80. IBM Recent Development Table 81. Qcom Outsourcing Company Details Table 82. Qcom Outsourcing Business Overview Table 83. Qcom Outsourcing Help Desk Outsourcing Product Table 84. Qcom Outsourcing Revenue in Help Desk Outsourcing Business (2016-2021) & (US$ Million) Table 85. Qcom Outsourcing Recent Development Table 86. Wipro Company Details Table 87. Wipro Business Overview Table 88. Wipro Help Desk Outsourcing Product Table 89. Wipro Revenue in Help Desk Outsourcing Business (2016-2021) & (US$ Million) Table 90. Wipro Recent Development Table 91. Research Programs/Design for This Report Table 92. Key Data Information from Secondary Sources Table 93. Key Data Information from Primary Sources List of Figures Figure 1. Global Help Desk Outsourcing Market Share by Type: 2020 VS 2027 Figure 2. Outsourced Level 1 and Level 2 Support Services Features Figure 3. Outsourced Technical Helpdesk Support Services Features Figure 4. Global Help Desk Outsourcing Market Share by Application: 2020 VS 2027 Figure 5. Large Enterprises Case Studies Figure 6. Small and Medium Enterprises Case Studies Figure 7. Help Desk Outsourcing Report Years Considered Figure 8. Global Help Desk Outsourcing Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 9. Global Help Desk Outsourcing Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 10. Global Help Desk Outsourcing Market Share by Regions: 2020 VS 2027 Figure 11. Global Help Desk Outsourcing Market Share by Regions (2022-2027) Figure 12. Global Help Desk Outsourcing Market Share by Players in 2020 Figure 13. Global Top Help Desk Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Help Desk Outsourcing as of 2020 Figure 14. The Top 10 and 5 Players Market Share by Help Desk Outsourcing Revenue in 2020 Figure 15. Global Help Desk Outsourcing Revenue Market Share by Type (2016-2021) Figure 16. Global Help Desk Outsourcing Revenue Market Share by Type (2022-2027) Figure 17. North America Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 18. North America Help Desk Outsourcing Market Share by Type (2016-2027) Figure 19. North America Help Desk Outsourcing Market Share by Application (2016-2027) Figure 20. North America Help Desk Outsourcing Market Share by Country (2016-2027) Figure 21. United States Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. Canada Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Europe Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Help Desk Outsourcing Market Share by Type (2016-2027) Figure 25. Europe Help Desk Outsourcing Market Share by Application (2016-2027) Figure 26. Europe Help Desk Outsourcing Market Share by Country (2016-2027) Figure 27. Germany Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. France Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. U.K. Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. Italy Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Russia Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Nordic Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Help Desk Outsourcing Market Share by Type (2016-2027) Figure 35. Asia-Pacific Help Desk Outsourcing Market Share by Application (2016-2027) Figure 36. Asia-Pacific Help Desk Outsourcing Market Share by Region (2016-2027) Figure 37. China Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Japan Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. South Korea Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Southeast Asia Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. India Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Australia Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Latin America Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Help Desk Outsourcing Market Share by Type (2016-2027) Figure 45. Latin America Help Desk Outsourcing Market Share by Application (2016-2027) Figure 46. Latin America Help Desk Outsourcing Market Share by Country (2016-2027) Figure 47. Mexico Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Brazil Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Middle East & Africa Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Help Desk Outsourcing Market Share by Type (2016-2027) Figure 51. Middle East & Africa Help Desk Outsourcing Market Share by Application (2016-2027) Figure 52. Middle East & Africa Help Desk Outsourcing Market Share by Country (2016-2027) Figure 53. Turkey Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Saudi Arabia Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. UAE Help Desk Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. CSC Revenue Growth Rate in Help Desk Outsourcing Business (2016-2021) Figure 57. HCL Technologies Revenue Growth Rate in Help Desk Outsourcing Business (2016-2021) Figure 58. HP Enterprise Services Revenue Growth Rate in Help Desk Outsourcing Business (2016-2021) Figure 59. IBM Revenue Growth Rate in Help Desk Outsourcing Business (2016-2021) Figure 60. Qcom Outsourcing Revenue Growth Rate in Help Desk Outsourcing Business (2016-2021) Figure 61. Wipro Revenue Growth Rate in Help Desk Outsourcing Business (2016-2021) Figure 62. Bottom-up and Top-down Approaches for This Report Figure 63. Data Triangulation Figure 64. Key Executives Interviewed
CSC HCL Technologies HP Enterprise Services IBM Qcom Outsourcing Wipro
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