AI Customer Service
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Global Customer Service Automation Market Research Report 2024
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Service Automation Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Knowledge Center
1.2.3 Hotline Voice Robot
1.2.4 Online Customer Service Robot
1.2.5 Video Customer Service Robot
1.2.6 Other
1.3 Market by Application
1.3.1 Global Customer Service Automation Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprise
1.3.3 SME
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Service Automation Market Perspective (2017-2028)
2.2 Customer Service Automation Growth Trends by Region
2.2.1 Customer Service Automation Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Service Automation Historic Market Size by Region (2017-2022)
2.2.3 Customer Service Automation Forecasted Market Size by Region (2023-2028)
2.3 Customer Service Automation Market Dynamics
2.3.1 Customer Service Automation Industry Trends
2.3.2 Customer Service Automation Market Drivers
2.3.3 Customer Service Automation Market Challenges
2.3.4 Customer Service Automation Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Service Automation Players by Revenue
3.1.1 Global Top Customer Service Automation Players by Revenue (2017-2022)
3.1.2 Global Customer Service Automation Revenue Market Share by Players (2017-2022)
3.2 Global Customer Service Automation Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Service Automation Revenue
3.4 Global Customer Service Automation Market Concentration Ratio
3.4.1 Global Customer Service Automation Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Service Automation Revenue in 2021
3.5 Customer Service Automation Key Players Head office and Area Served
3.6 Key Players Customer Service Automation Product Solution and Service
3.7 Date of Enter into Customer Service Automation Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Service Automation Breakdown Data by Type
4.1 Global Customer Service Automation Historic Market Size by Type (2017-2022)
4.2 Global Customer Service Automation Forecasted Market Size by Type (2023-2028)
5 Customer Service Automation Breakdown Data by Application
5.1 Global Customer Service Automation Historic Market Size by Application (2017-2022)
5.2 Global Customer Service Automation Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Service Automation Market Size (2017-2028)
6.2 North America Customer Service Automation Market Size by Country (2017-2022)
6.3 North America Customer Service Automation Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Customer Service Automation Market Size (2017-2028)
7.2 Europe Customer Service Automation Market Size by Country (2017-2022)
7.3 Europe Customer Service Automation Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Service Automation Market Size (2017-2028)
8.2 Asia-Pacific Customer Service Automation Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Service Automation Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Customer Service Automation Market Size (2017-2028)
9.2 Latin America Customer Service Automation Market Size by Country (2017-2022)
9.3 Latin America Customer Service Automation Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Service Automation Market Size (2017-2028)
10.2 Middle East & Africa Customer Service Automation Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Service Automation Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Detail
11.1.2 Oracle Business Overview
11.1.3 Oracle Customer Service Automation Introduction
11.1.4 Oracle Revenue in Customer Service Automation Business (2017-2022)
11.1.5 Oracle Recent Development
11.2 Iflytek
11.2.1 Iflytek Company Detail
11.2.2 Iflytek Business Overview
11.2.3 Iflytek Customer Service Automation Introduction
11.2.4 Iflytek Revenue in Customer Service Automation Business (2017-2022)
11.2.5 Iflytek Recent Development
11.3 Google
11.3.1 Google Company Detail
11.3.2 Google Business Overview
11.3.3 Google Customer Service Automation Introduction
11.3.4 Google Revenue in Customer Service Automation Business (2017-2022)
11.3.5 Google Recent Development
11.4 Amazon
11.4.1 Amazon Company Detail
11.4.2 Amazon Business Overview
11.4.3 Amazon Customer Service Automation Introduction
11.4.4 Amazon Revenue in Customer Service Automation Business (2017-2022)
11.4.5 Amazon Recent Development
11.5 Microsoft
11.5.1 Microsoft Company Detail
11.5.2 Microsoft Business Overview
11.5.3 Microsoft Customer Service Automation Introduction
11.5.4 Microsoft Revenue in Customer Service Automation Business (2017-2022)
11.5.5 Microsoft Recent Development
11.6 IBM
11.6.1 IBM Company Detail
11.6.2 IBM Business Overview
11.6.3 IBM Customer Service Automation Introduction
11.6.4 IBM Revenue in Customer Service Automation Business (2017-2022)
11.6.5 IBM Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Customer Service Automation Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Knowledge Center
Table 3. Key Players of Hotline Voice Robot
Table 4. Key Players of Online Customer Service Robot
Table 5. Key Players of Video Customer Service Robot
Table 6. Key Players of Other
Table 7. Global Customer Service Automation Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 8. Global Customer Service Automation Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 9. Global Customer Service Automation Market Size by Region (2017-2022) & (US$ Million)
Table 10. Global Customer Service Automation Market Share by Region (2017-2022)
Table 11. Global Customer Service Automation Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 12. Global Customer Service Automation Market Share by Region (2023-2028)
Table 13. Customer Service Automation Market Trends
Table 14. Customer Service Automation Market Drivers
Table 15. Customer Service Automation Market Challenges
Table 16. Customer Service Automation Market Restraints
Table 17. Global Customer Service Automation Revenue by Players (2017-2022) & (US$ Million)
Table 18. Global Customer Service Automation Market Share by Players (2017-2022)
Table 19. Global Top Customer Service Automation Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Service Automation as of 2021)
Table 20. Ranking of Global Top Customer Service Automation Companies by Revenue (US$ Million) in 2021
Table 21. Global 5 Largest Players Market Share by Customer Service Automation Revenue (CR5 and HHI) & (2017-2022)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Customer Service Automation Product Solution and Service
Table 24. Date of Enter into Customer Service Automation Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Customer Service Automation Market Size by Type (2017-2022) & (US$ Million)
Table 27. Global Customer Service Automation Revenue Market Share by Type (2017-2022)
Table 28. Global Customer Service Automation Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 29. Global Customer Service Automation Revenue Market Share by Type (2023-2028)
Table 30. Global Customer Service Automation Market Size by Application (2017-2022) & (US$ Million)
Table 31. Global Customer Service Automation Revenue Market Share by Application (2017-2022)
Table 32. Global Customer Service Automation Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 33. Global Customer Service Automation Revenue Market Share by Application (2023-2028)
Table 34. North America Customer Service Automation Market Size by Country (2017-2022) & (US$ Million)
Table 35. North America Customer Service Automation Market Size by Country (2023-2028) & (US$ Million)
Table 36. Europe Customer Service Automation Market Size by Country (2017-2022) & (US$ Million)
Table 37. Europe Customer Service Automation Market Size by Country (2023-2028) & (US$ Million)
Table 38. Asia-Pacific Customer Service Automation Market Size by Region (2017-2022) & (US$ Million)
Table 39. Asia-Pacific Customer Service Automation Market Size by Region (2023-2028) & (US$ Million)
Table 40. Latin America Customer Service Automation Market Size by Country (2017-2022) & (US$ Million)
Table 41. Latin America Customer Service Automation Market Size by Country (2023-2028) & (US$ Million)
Table 42. Middle East & Africa Customer Service Automation Market Size by Country (2017-2022) & (US$ Million)
Table 43. Middle East & Africa Customer Service Automation Market Size by Country (2023-2028) & (US$ Million)
Table 44. Oracle Company Detail
Table 45. Oracle Business Overview
Table 46. Oracle Customer Service Automation Product
Table 47. Oracle Revenue in Customer Service Automation Business (2017-2022) & (US$ Million)
Table 48. Oracle Recent Development
Table 49. Iflytek Company Detail
Table 50. Iflytek Business Overview
Table 51. Iflytek Customer Service Automation Product
Table 52. Iflytek Revenue in Customer Service Automation Business (2017-2022) & (US$ Million)
Table 53. Iflytek Recent Development
Table 54. Google Company Detail
Table 55. Google Business Overview
Table 56. Google Customer Service Automation Product
Table 57. Google Revenue in Customer Service Automation Business (2017-2022) & (US$ Million)
Table 58. Google Recent Development
Table 59. Amazon Company Detail
Table 60. Amazon Business Overview
Table 61. Amazon Customer Service Automation Product
Table 62. Amazon Revenue in Customer Service Automation Business (2017-2022) & (US$ Million)
Table 63. Amazon Recent Development
Table 64. Microsoft Company Detail
Table 65. Microsoft Business Overview
Table 66. Microsoft Customer Service Automation Product
Table 67. Microsoft Revenue in Customer Service Automation Business (2017-2022) & (US$ Million)
Table 68. Microsoft Recent Development
Table 69. IBM Company Detail
Table 70. IBM Business Overview
Table 71. IBM Customer Service Automation Product
Table 72. IBM Revenue in Customer Service Automation Business (2017-2022) & (US$ Million)
Table 73. IBM Recent Development
Table 74. Research Programs/Design for This Report
Table 75. Key Data Information from Secondary Sources
Table 76. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Service Automation Market Share by Type: 2021 VS 2028
Figure 2. Knowledge Center Features
Figure 3. Hotline Voice Robot Features
Figure 4. Online Customer Service Robot Features
Figure 5. Video Customer Service Robot Features
Figure 6. Other Features
Figure 7. Global Customer Service Automation Market Share by Application in 2021 & 2028
Figure 8. Large Enterprise Case Studies
Figure 9. SME Case Studies
Figure 10. Customer Service Automation Report Years Considered
Figure 11. Global Customer Service Automation Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 12. Global Customer Service Automation Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 13. Global Customer Service Automation Market Share by Region: 2021 VS 2028
Figure 14. Global Customer Service Automation Market Share by Players in 2021
Figure 15. Global Top Customer Service Automation Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Service Automation as of 2021)
Figure 16. The Top 10 and 5 Players Market Share by Customer Service Automation Revenue in 2021
Figure 17. North America Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 18. North America Customer Service Automation Market Share by Country (2017-2028)
Figure 19. United States Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Canada Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. Europe Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. Europe Customer Service Automation Market Share by Country (2017-2028)
Figure 23. Germany Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. France Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. U.K. Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Italy Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Russia Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Nordic Countries Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Asia-Pacific Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Asia-Pacific Customer Service Automation Market Share by Region (2017-2028)
Figure 31. China Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Japan Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. South Korea Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Southeast Asia Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. India Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Australia Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Latin America Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Latin America Customer Service Automation Market Share by Country (2017-2028)
Figure 39. Mexico Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Brazil Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Middle East & Africa Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Middle East & Africa Customer Service Automation Market Share by Country (2017-2028)
Figure 43. Turkey Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Saudi Arabia Customer Service Automation Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Oracle Revenue Growth Rate in Customer Service Automation Business (2017-2022)
Figure 46. Iflytek Revenue Growth Rate in Customer Service Automation Business (2017-2022)
Figure 47. Google Revenue Growth Rate in Customer Service Automation Business (2017-2022)
Figure 48. Amazon Revenue Growth Rate in Customer Service Automation Business (2017-2022)
Figure 49. Microsoft Revenue Growth Rate in Customer Service Automation Business (2017-2022)
Figure 50. IBM Revenue Growth Rate in Customer Service Automation Business (2017-2022)
Figure 51. Bottom-up and Top-down Approaches for This Report
Figure 52. Data Triangulation
Figure 53. Key Executives Interviewed
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Companies Included in Reports:
Oracle Iflytek Google Amazon Microsoft IBM