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Global Shared Services Market Research Report 2023
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Shared Services Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Finance & Accounting (F&A)
1.2.3 Human Resource (HR)
1.2.4 Supply Chain Management (SCM)
1.2.5 Information Technology (IT)
1.2.6 Customer Relationship Management (CRM)
1.2.7 Other
1.3 Market by Application
1.3.1 Global Shared Services Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Shared Services Market Perspective (2017-2028)
2.2 Shared Services Growth Trends by Region
2.2.1 Shared Services Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Shared Services Historic Market Size by Region (2017-2022)
2.2.3 Shared Services Forecasted Market Size by Region (2023-2028)
2.3 Shared Services Market Dynamics
2.3.1 Shared Services Industry Trends
2.3.2 Shared Services Market Drivers
2.3.3 Shared Services Market Challenges
2.3.4 Shared Services Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Shared Services Players by Revenue
3.1.1 Global Top Shared Services Players by Revenue (2017-2022)
3.1.2 Global Shared Services Revenue Market Share by Players (2017-2022)
3.2 Global Shared Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Shared Services Revenue
3.4 Global Shared Services Market Concentration Ratio
3.4.1 Global Shared Services Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Shared Services Revenue in 2021
3.5 Shared Services Key Players Head office and Area Served
3.6 Key Players Shared Services Product Solution and Service
3.7 Date of Enter into Shared Services Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Shared Services Breakdown Data by Type
4.1 Global Shared Services Historic Market Size by Type (2017-2022)
4.2 Global Shared Services Forecasted Market Size by Type (2023-2028)
5 Shared Services Breakdown Data by Application
5.1 Global Shared Services Historic Market Size by Application (2017-2022)
5.2 Global Shared Services Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Shared Services Market Size (2017-2028)
6.2 North America Shared Services Market Size by Country (2017-2022)
6.3 North America Shared Services Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Shared Services Market Size (2017-2028)
7.2 Europe Shared Services Market Size by Country (2017-2022)
7.3 Europe Shared Services Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Shared Services Market Size (2017-2028)
8.2 Asia-Pacific Shared Services Market Size by Country (2017-2022)
8.3 Asia-Pacific Shared Services Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Shared Services Market Size (2017-2028)
9.2 Latin America Shared Services Market Size by Country (2017-2022)
9.3 Latin America Shared Services Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Shared Services Market Size (2017-2028)
10.2 Middle East & Africa Shared Services Market Size by Country (2017-2022)
10.3 Middle East & Africa Shared Services Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Cognizant
11.1.1 Cognizant Company Detail
11.1.2 Cognizant Business Overview
11.1.3 Cognizant Shared Services Introduction
11.1.4 Cognizant Revenue in Shared Services Business (2017-2022)
11.1.5 Cognizant Recent Development
11.2 Infosys
11.2.1 Infosys Company Detail
11.2.2 Infosys Business Overview
11.2.3 Infosys Shared Services Introduction
11.2.4 Infosys Revenue in Shared Services Business (2017-2022)
11.2.5 Infosys Recent Development
11.3 SAP
11.3.1 SAP Company Detail
11.3.2 SAP Business Overview
11.3.3 SAP Shared Services Introduction
11.3.4 SAP Revenue in Shared Services Business (2017-2022)
11.3.5 SAP Recent Development
11.4 IBM
11.4.1 IBM Company Detail
11.4.2 IBM Business Overview
11.4.3 IBM Shared Services Introduction
11.4.4 IBM Revenue in Shared Services Business (2017-2022)
11.4.5 IBM Recent Development
11.5 IGATE
11.5.1 IGATE Company Detail
11.5.2 IGATE Business Overview
11.5.3 IGATE Shared Services Introduction
11.5.4 IGATE Revenue in Shared Services Business (2017-2022)
11.5.5 IGATE Recent Development
11.6 Oracle
11.6.1 Oracle Company Detail
11.6.2 Oracle Business Overview
11.6.3 Oracle Shared Services Introduction
11.6.4 Oracle Revenue in Shared Services Business (2017-2022)
11.6.5 Oracle Recent Development
11.7 PwC
11.7.1 PwC Company Detail
11.7.2 PwC Business Overview
11.7.3 PwC Shared Services Introduction
11.7.4 PwC Revenue in Shared Services Business (2017-2022)
11.7.5 PwC Recent Development
11.8 TCS
11.8.1 TCS Company Detail
11.8.2 TCS Business Overview
11.8.3 TCS Shared Services Introduction
11.8.4 TCS Revenue in Shared Services Business (2017-2022)
11.8.5 TCS Recent Development
11.9 Wipro
11.9.1 Wipro Company Detail
11.9.2 Wipro Business Overview
11.9.3 Wipro Shared Services Introduction
11.9.4 Wipro Revenue in Shared Services Business (2017-2022)
11.9.5 Wipro Recent Development
11.10 Accenture
11.10.1 Accenture Company Detail
11.10.2 Accenture Business Overview
11.10.3 Accenture Shared Services Introduction
11.10.4 Accenture Revenue in Shared Services Business (2017-2022)
11.10.5 Accenture Recent Development
11.11 Atos
11.11.1 Atos Company Detail
11.11.2 Atos Business Overview
11.11.3 Atos Shared Services Introduction
11.11.4 Atos Revenue in Shared Services Business (2017-2022)
11.11.5 Atos Recent Development
11.12 Capgemini
11.12.1 Capgemini Company Detail
11.12.2 Capgemini Business Overview
11.12.3 Capgemini Shared Services Introduction
11.12.4 Capgemini Revenue in Shared Services Business (2017-2022)
11.12.5 Capgemini Recent Development
11.13 CGI Group
11.13.1 CGI Group Company Detail
11.13.2 CGI Group Business Overview
11.13.3 CGI Group Shared Services Introduction
11.13.4 CGI Group Revenue in Shared Services Business (2017-2022)
11.13.5 CGI Group Recent Development
11.14 Deloitte
11.14.1 Deloitte Company Detail
11.14.2 Deloitte Business Overview
11.14.3 Deloitte Shared Services Introduction
11.14.4 Deloitte Revenue in Shared Services Business (2017-2022)
11.14.5 Deloitte Recent Development
11.15 EXL
11.15.1 EXL Company Detail
11.15.2 EXL Business Overview
11.15.3 EXL Shared Services Introduction
11.15.4 EXL Revenue in Shared Services Business (2017-2022)
11.15.5 EXL Recent Development
11.16 Genpact
11.16.1 Genpact Company Detail
11.16.2 Genpact Business Overview
11.16.3 Genpact Shared Services Introduction
11.16.4 Genpact Revenue in Shared Services Business (2017-2022)
11.16.5 Genpact Recent Development
11.17 HCL Technologies
11.17.1 HCL Technologies Company Detail
11.17.2 HCL Technologies Business Overview
11.17.3 HCL Technologies Shared Services Introduction
11.17.4 HCL Technologies Revenue in Shared Services Business (2017-2022)
11.17.5 HCL Technologies Recent Development
11.18 The Hackett Group
11.18.1 The Hackett Group Company Detail
11.18.2 The Hackett Group Business Overview
11.18.3 The Hackett Group Shared Services Introduction
11.18.4 The Hackett Group Revenue in Shared Services Business (2017-2022)
11.18.5 The Hackett Group Recent Development
11.19 T-Systems
11.19.1 T-Systems Company Detail
11.19.2 T-Systems Business Overview
11.19.3 T-Systems Shared Services Introduction
11.19.4 T-Systems Revenue in Shared Services Business (2017-2022)
11.19.5 T-Systems Recent Development
11.20 ServiceNow
11.20.1 ServiceNow Company Detail
11.20.2 ServiceNow Business Overview
11.20.3 ServiceNow Shared Services Introduction
11.20.4 ServiceNow Revenue in Shared Services Business (2017-2022)
11.20.5 ServiceNow Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Shared Services Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Finance & Accounting (F&A)
Table 3. Key Players of Human Resource (HR)
Table 4. Key Players of Supply Chain Management (SCM)
Table 5. Key Players of Information Technology (IT)
Table 6. Key Players of Customer Relationship Management (CRM)
Table 7. Key Players of Other
Table 8. Global Shared Services Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 9. Global Shared Services Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 10. Global Shared Services Market Size by Region (2017-2022) & (US$ Million)
Table 11. Global Shared Services Market Share by Region (2017-2022)
Table 12. Global Shared Services Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 13. Global Shared Services Market Share by Region (2023-2028)
Table 14. Shared Services Market Trends
Table 15. Shared Services Market Drivers
Table 16. Shared Services Market Challenges
Table 17. Shared Services Market Restraints
Table 18. Global Shared Services Revenue by Players (2017-2022) & (US$ Million)
Table 19. Global Shared Services Market Share by Players (2017-2022)
Table 20. Global Top Shared Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Shared Services as of 2021)
Table 21. Ranking of Global Top Shared Services Companies by Revenue (US$ Million) in 2021
Table 22. Global 5 Largest Players Market Share by Shared Services Revenue (CR5 and HHI) & (2017-2022)
Table 23. Key Players Headquarters and Area Served
Table 24. Key Players Shared Services Product Solution and Service
Table 25. Date of Enter into Shared Services Market
Table 26. Mergers & Acquisitions, Expansion Plans
Table 27. Global Shared Services Market Size by Type (2017-2022) & (US$ Million)
Table 28. Global Shared Services Revenue Market Share by Type (2017-2022)
Table 29. Global Shared Services Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 30. Global Shared Services Revenue Market Share by Type (2023-2028)
Table 31. Global Shared Services Market Size by Application (2017-2022) & (US$ Million)
Table 32. Global Shared Services Revenue Market Share by Application (2017-2022)
Table 33. Global Shared Services Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 34. Global Shared Services Revenue Market Share by Application (2023-2028)
Table 35. North America Shared Services Market Size by Country (2017-2022) & (US$ Million)
Table 36. North America Shared Services Market Size by Country (2023-2028) & (US$ Million)
Table 37. Europe Shared Services Market Size by Country (2017-2022) & (US$ Million)
Table 38. Europe Shared Services Market Size by Country (2023-2028) & (US$ Million)
Table 39. Asia-Pacific Shared Services Market Size by Region (2017-2022) & (US$ Million)
Table 40. Asia-Pacific Shared Services Market Size by Region (2023-2028) & (US$ Million)
Table 41. Latin America Shared Services Market Size by Country (2017-2022) & (US$ Million)
Table 42. Latin America Shared Services Market Size by Country (2023-2028) & (US$ Million)
Table 43. Middle East & Africa Shared Services Market Size by Country (2017-2022) & (US$ Million)
Table 44. Middle East & Africa Shared Services Market Size by Country (2023-2028) & (US$ Million)
Table 45. Cognizant Company Detail
Table 46. Cognizant Business Overview
Table 47. Cognizant Shared Services Product
Table 48. Cognizant Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 49. Cognizant Recent Development
Table 50. Infosys Company Detail
Table 51. Infosys Business Overview
Table 52. Infosys Shared Services Product
Table 53. Infosys Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 54. Infosys Recent Development
Table 55. SAP Company Detail
Table 56. SAP Business Overview
Table 57. SAP Shared Services Product
Table 58. SAP Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 59. SAP Recent Development
Table 60. IBM Company Detail
Table 61. IBM Business Overview
Table 62. IBM Shared Services Product
Table 63. IBM Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 64. IBM Recent Development
Table 65. IGATE Company Detail
Table 66. IGATE Business Overview
Table 67. IGATE Shared Services Product
Table 68. IGATE Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 69. IGATE Recent Development
Table 70. Oracle Company Detail
Table 71. Oracle Business Overview
Table 72. Oracle Shared Services Product
Table 73. Oracle Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 74. Oracle Recent Development
Table 75. PwC Company Detail
Table 76. PwC Business Overview
Table 77. PwC Shared Services Product
Table 78. PwC Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 79. PwC Recent Development
Table 80. TCS Company Detail
Table 81. TCS Business Overview
Table 82. TCS Shared Services Product
Table 83. TCS Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 84. TCS Recent Development
Table 85. Wipro Company Detail
Table 86. Wipro Business Overview
Table 87. Wipro Shared Services Product
Table 88. Wipro Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 89. Wipro Recent Development
Table 90. Accenture Company Detail
Table 91. Accenture Business Overview
Table 92. Accenture Shared Services Product
Table 93. Accenture Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 94. Accenture Recent Development
Table 95. Atos Company Detail
Table 96. Atos Business Overview
Table 97. Atos Shared ServicesProduct
Table 98. Atos Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 99. Atos Recent Development
Table 100. Capgemini Company Detail
Table 101. Capgemini Business Overview
Table 102. Capgemini Shared ServicesProduct
Table 103. Capgemini Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 104. Capgemini Recent Development
Table 105. CGI Group Company Detail
Table 106. CGI Group Business Overview
Table 107. CGI Group Shared ServicesProduct
Table 108. CGI Group Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 109. CGI Group Recent Development
Table 110. Deloitte Company Detail
Table 111. Deloitte Business Overview
Table 112. Deloitte Shared ServicesProduct
Table 113. Deloitte Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 114. Deloitte Recent Development
Table 115. EXL Company Detail
Table 116. EXL Business Overview
Table 117. EXL Shared ServicesProduct
Table 118. EXL Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 119. EXL Recent Development
Table 120. Genpact Company Detail
Table 121. Genpact Business Overview
Table 122. Genpact Shared ServicesProduct
Table 123. Genpact Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 124. Genpact Recent Development
Table 125. HCL Technologies Company Detail
Table 126. HCL Technologies Business Overview
Table 127. HCL Technologies Shared ServicesProduct
Table 128. HCL Technologies Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 129. HCL Technologies Recent Development
Table 130. The Hackett Group Company Detail
Table 131. The Hackett Group Business Overview
Table 132. The Hackett Group Shared ServicesProduct
Table 133. The Hackett Group Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 134. The Hackett Group Recent Development
Table 135. T-Systems Company Detail
Table 136. T-Systems Business Overview
Table 137. T-Systems Shared ServicesProduct
Table 138. T-Systems Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 139. T-Systems Recent Development
Table 140. ServiceNow Company Detail
Table 141. ServiceNow Business Overview
Table 142. ServiceNow Shared ServicesProduct
Table 143. ServiceNow Revenue in Shared Services Business (2017-2022) & (US$ Million)
Table 144. ServiceNow Recent Development
Table 145. Research Programs/Design for This Report
Table 146. Key Data Information from Secondary Sources
Table 147. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Shared Services Market Share by Type: 2021 VS 2028
Figure 2. Finance & Accounting (F&A) Features
Figure 3. Human Resource (HR) Features
Figure 4. Supply Chain Management (SCM) Features
Figure 5. Information Technology (IT) Features
Figure 6. Customer Relationship Management (CRM) Features
Figure 7. Other Features
Figure 8. Global Shared Services Market Share by Application in 2021 & 2028
Figure 9. SMEs Case Studies
Figure 10. Large Enterprises Case Studies
Figure 11. Shared Services Report Years Considered
Figure 12. Global Shared Services Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 13. Global Shared Services Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 14. Global Shared Services Market Share by Region: 2021 VS 2028
Figure 15. Global Shared Services Market Share by Players in 2021
Figure 16. Global Top Shared Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Shared Services as of 2021)
Figure 17. The Top 10 and 5 Players Market Share by Shared Services Revenue in 2021
Figure 18. North America Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. North America Shared Services Market Share by Country (2017-2028)
Figure 20. United States Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. Canada Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. Europe Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. Europe Shared Services Market Share by Country (2017-2028)
Figure 24. Germany Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. France Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. U.K. Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Italy Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Russia Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Nordic Countries Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Asia-Pacific Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Asia-Pacific Shared Services Market Share by Region (2017-2028)
Figure 32. China Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Japan Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. South Korea Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Southeast Asia Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. India Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Australia Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Latin America Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Latin America Shared Services Market Share by Country (2017-2028)
Figure 40. Mexico Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Brazil Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Middle East & Africa Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Middle East & Africa Shared Services Market Share by Country (2017-2028)
Figure 44. Turkey Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Saudi Arabia Shared Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 46. Cognizant Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 47. Infosys Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 48. SAP Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 49. IBM Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 50. IGATE Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 51. Oracle Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 52. PwC Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 53. TCS Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 54. Wipro Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 55. Accenture Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 56. Atos Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 57. Capgemini Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 58. CGI Group Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 59. Deloitte Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 60. EXL Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 61. Genpact Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 62. HCL Technologies Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 63. The Hackett Group Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 64. T-Systems Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 65. ServiceNow Revenue Growth Rate in Shared Services Business (2017-2022)
Figure 66. Bottom-up and Top-down Approaches for This Report
Figure 67. Data Triangulation
Figure 68. Key Executives Interviewed
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Companies Included in Reports:
Cognizant Infosys SAP IBM IGATE Oracle PwC TCS Wipro Accenture Atos Capgemini CGI Group Deloitte EXL Genpact HCL Technologies The Hackett Group T-Systems ServiceNow